25% reduction on your first order! (excluding TicTacBox, TicTacScan and TicTacArtCollection) Promo code: WELCOME
Your Casual A5 Photobook 20 pages for 1€! Promo code: 1EURO (offer valid excluding shipping fees for all new customers)

How can I check the status of my order?

It is possible to track the status of your order via electronic mail and via My Account.


Via our electronic mails

At every stage of the production process, we send an e-mail to you at the e-mail address provided by you when you placed your order. That is why it is important to provide us with a valid e-mail address.

If you have chosen to pay for your order via our online payment system, you will receive
3 e-mails: confirmation of the transmission of your photos, confirmation of your payment and notification that your order has been despatched.

If you have chosen to pay by bank transfer, you will receive 4 e-mails: e-mail confirmation of the transmission of your Product, an e-mail listing the details of your order and the necessary payment information, e-mail confirmation of your payment and e-mail notification that your order has been despatched.


Via “My Account”

You can track your order via the “My Account” menu. To access it, all you have to do is enter your user name and your password on the “My Account” page. Your user name is the e-mail address of the customer account and your password is the one chosen by you when placing your first order.