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General Conditions

Conditions générales de vente

Privacy Policy

Use of TicTacPhoto

Terms of Sale



HEMERA PHOTO SPRL is committed to respecting and protecting your privacy.

This policy explains when and for what purposes we collect personal information from visitors to our websites as well as how we secure it, how we use it and under what circumstances this information may be disclosed to third parties.

Please note that we may modify this policy from time to time to take account of our legal, economic and social environment and we therefore suggest that you review this page to see what it has changed.

Any questions or comments regarding this policy or our privacy practices should be communicated to us by email at privacy@tictacphoto.com or in writing to Privacy TicTac, 451 Route de Lennik, 1070 Brussels, Belgium You You can also contact us by telephone on +32 (0) (Monday to Friday from 9 a.m. to 3 p.m.) and by fax on +32 (0)2.791.91.96.

Who are we ?

We are HEMERA PHOTO SPRL, having its registered office at 451 Route de Lennik, 1070 Brussels, Belgium, registered in the Register of Legal Persons of Brussels under number 0829.238.449, and owner of the websites www.tictacphoto.com, www. tictacartcollection.com, www.tictacscan.be and www.tictacbox.be.


IBAN = BE50 3630 7742 3218

How do we collect information?

We obtain certain information and personal information when you visit our website, for example when

    you register or enter your personal data on www.tictacphoto.comwww.tictacartcollection.com, www.tictacscan.be and www. tictacbox.be;

    you communicate with us about our products and services;

    you make an online purchase;

    you subscribe to our newsletter.

or, where applicable, third parties to whom you have given express authorization to disclose information to us.



We pay particular attention to protecting the privacy of children aged 16 and under. If you are one of them, please seek the prior permission of your parent(s) or ad hoc guardian or authorized third party and ask for their assistance when providing us with personal information.

What information is collected?

The personal information collected may include your name, address, e-mail address, IP address, bank details, pictures of your body, where you live and of your friends and family, as well as information about the web pages you visit (for example knowing which pages and when they are visited).

If you purchase any of our products, your payment information is only collected by a third party, our transactional services provider for the processing of debit/credit cards, as explained below.

How is your information used?

We may use your information:

    to process orders you submit to us;

    in the performance of a contract we have entered into with you;

    to process contest entries;

    to ask for your opinion or feedback on the services we provide to you;

    to provide you with notice of changes to our services;

    to send you communications which you have requested and which may be of interest to you. These may include information about campaigns, calls for contributions or promotions of goods and services from companies or organizations with which we are associated;

    to process a job application or grant;

    for administrative or business purposes;

    to improve our website and our business;

    for advertising or analytical purposes;

    in relation to our legal rights and obligations;

    for other purposes, but only with your express permission.

We regularly review the retention period for personal information. We are required by law to retain certain types of information to satisfy legal requirements. We will keep your personal information in our systems for as long as necessary for the relevant activity and the defense of our rights or for the period provided for in the contract we have entered into with you.

Who has access to your personal data?

Under no circumstances will we sell or rent your information to third parties.

We may disclose your information to our subcontracted service providers, agents, representatives or other associated organizations in order to perform tasks or perform services for you or on your behalf (for example to send you newsletters to which you are subscribers). However, when we use sub-contracted service providers, we only disclose to them the personal data necessary to provide the service in question, we contractually provide that they are bound by obligations of data security, prohibition of the use of these for other purposes, and conservation for the period necessary for the performance of their services.

We will never disclose your personal data to third parties for their direct marketing activities, unless you have requested or authorized us to do so in advance, or when we are obliged to do so by law, for example, following a court order. competent authority or for the prevention of fraud or other criminal activity.

When you use our secure payment web pages, your payment is processed by a third party, our transactional services provider for the processing of debit or credit card payments, which specializes in the secure processing of financial transactions. Do not hesitate to contact us if you have any questions on this subject.

We may also share your personal data with a third party: (i) in connection with the sale, in whole or in part, of our assets or business to a third party; (ii) in connection with a restructuring or reorganization of our business; (iii) if we have to, to comply with a legal obligation; (iv) to enforce our Terms of Use; or (v) to protect the rights, property, or safety of our customers. However, we will take all necessary precautions to ensure the continued protection of your privacy rights.

Your Choices

You can choose whether or not to receive information from us. If you wish to receive communications relating to interesting offers, you can indicate your choices by checking the appropriate boxes on the form from which we collect your information.


We will not communicate with you about our attractive offers by email, post, telephone or text message, unless you have given us your express consent in advance. You can change your choices in this regard at any time, by adapting your preferences by checking the appropriate boxes on the form from which we collect your information or by contacting us by email at privacy@tictacphoto.com.

Your rights in relation to your personal data

You have the right

    to: access your personal data and be informed of its use

    make corrections to your personal data

    have your personal data deleted

    limit the use of your personal data

    to object to the use of your personal data

    to lodge a complaint with a supervisory authority

    to withdraw your consent to the use of your personal data

    to require the portability of the personal data shared with us.

How to access and modify your data

It is important to us that your information is accurate. We are constantly working to make it easier for you to review and correct your information that we hold. At this time, if you wish to change your email address or any other information we have about you, or if such information is inaccurate, please adjust your preferences at www.tictacphoto.com, www.tictacartcollection.com, www.tictacscan.be or www.tictacbox.be or inform us by email at privacy@tictacphoto.com or by post at Privacy TicTac, 451 Route de Lennik, 1070 Brussels, Belgium, adding a copy of an identity document.

Security measures to protect against the loss, fraudulent use or manipulation of your information

When you entrust us with your personal information, we take measures to ensure that it is treated securely. When you visit a secure web page, you will be notified by the appearance of a lock in your browser, indicating that you are in a secure environment.

Your less sensitive information (eg email address etc.) is normally transmitted over the public internet, which is never 100% secure. Therefore, although we strive to always protect your information, we cannot guarantee the security of any information you transmit to us in this way and at your own risk. Once received, we will apply our best efforts to ensure its security in our systems. If we have given you or if you have chosen yourself an access code or password which gives you access to certain parts of our website, you are responsible for keeping this access code or password confidential. , and we ask you not to share it with anyone.

Use of Cookies

Our website uses cookie tracking technology as you browse the site (“cookies”). A cookie file is made up of pieces of information that are sent to the platform you use to browse, and saved on your device in order to recognize you on a future visit. It contains statistical data about your site navigation and trends, but does not identify you personally. For example, our cookies store your choice of country. This helps us to improve the site and deliver a better personalized experience to you.

It is possible to refuse cookies by adjusting your browser preferences. Refusing a cookie file could lead to a reduction in the functionality of the site.

Links to other websites

Our website may contain links to external websites maintained by other companies. This policy only applies to our site and we therefore encourage you to read the policies specific to these other sites. We cannot be responsible for, and accept no responsibility for, the practices and policies of other sites you visit, including those visited from our site.

Similarly, if you joined our site from a hyperlink from another site, we are not responsible for the practices and policies relating to this other site and we suggest that you familiarize yourself with the practices and policies of this other site.

Transmission of your data outside the EU

It is possible that the information you provide to us while browsing our site may be transmitted outside the European Union (“EU”). For example, if one of our servers was outside the EU. These places may not have adopted data protection measures equivalent to those which apply in the EU. By providing us with your personal data, you therefore also give us your consent for the transmission, storage or processing of your data outside the EU. Admitting that we transmit your data outside the EU in this way, we will take all measures to ensure that it is processed in accordance with what is provided for in this policy.

If you use our services while you are outside the EU, your information may be transmitted there, so that we can provide you with access to these services.

Website Logging

Our website also includes a logging service that tracks and records mouse movements, clicks, page scrolling, and text you enter into a web form. The information collected does not include bank details or any other sensitive personal data. The data thus collected is exclusively for our internal use. This information is used to improve your use of the site and is stored and used for aggregate statistical reporting.

Review of this policy

We review this policy and its contents on an ongoing basis. This policy received its last modification on May 3, 2019.



1. Formation of the license contract

By opening an account on www.tictacphoto.com, is formed between you ("the user") and HEMERA PHOTO SPRL, whose head office is located at 451 Route de Lennik at 1070 Brussels, Belgium, company number: BE 0829.238.449 – Register of Legal Persons of Brussels (“the license provider”) a license agreement for use (“the license agreement”) of the TicTacPhoto software ( "the publisher").

The User accepts and undertakes to respect the license agreement when using the Editor.

The editor makes it possible to acquire finished products. It also includes, where appropriate, the developments and improvements made to it by the license provider. These general conditions take precedence over any other prior agreement concluded between the license provider and the user.

These general conditions and the resulting contracts will be archived by the license provider for a period of two years.


2. Publisher's right of use

    The license provider grants the user a non-exclusive right of use, without the right of sub-license from the publisher, respecting the following limits:

    The publisher n is used only to allow, within legal limits, the printing of digital photographs sent by the user to the license provider.

    The editor cannot be used for the sending of files which would contain viruses or corrupted files nor for the sending of any software which could disturb, attack or bring any other form of damage to the operation of system(s) of third parties, including that of the license provider.

    The publisher may not be used to attempt to gain access to the system(s) of third parties, other than by accessing such system(s) provided for by the purposes of the publisher.

    The publisher may not in any way, technical or otherwise, be expanded, limited, decompiled, subjected to "reverse engineering" or modified in any other way than that legally authorized.

    The publisher may not be used for the use of images in a way that does not comply with the law, including intellectual property or any other right of third parties, public order and morality. This applies in particular to pornography and child pornography, as well as to images protected by copyright or any other intellectual property right.

    The licensor reserves the right to control the conformity of the use of the images with the law, these general conditions and the rights of third parties. It reserves the right to refuse images which, in its opinion, do not comply with said compliance.

    The license supplier reserves the right to temporarily suspend access to and use of the editor for maintenance reasons, without any liability or any right to compensation for the user.


3. Intellectual property rights

All texts, graphics, images, scripts, illustrations, software, logos, signs, trade names, models, figures or trademarks (hereinafter the "creations") appearing on the websites of Hemera Photo SPRL or subject of the license contract and all the intellectual property rights based on these creations (trademark rights, rights to statutory and commercial names, design rights, patent rights, copyrights, sui generis rights to databases, know-how rights, and other intellectual property rights, whether registered or not, as well as all requests to obtain one of the aforementioned rights, and all other rights aimed at providing similar protection or effect similar to any of the foregoing rights anywhere in the world ("Intellectual Property Rights") are owned by or, where applicable, licensed to the licensor who receives them. titular stera. Any copy, adaptation, translation, modification or making available to a third party of the creations is prohibited, except in cases authorized by law. The user agrees not to infringe, directly or indirectly, or through third parties with which he would be associated, the intellectual property rights of the license provider and to take all necessary measures to protect these rights. . As such, the user will maintain in good condition all notices of rights relating to the publisher or to the product or service provided by the licensor.

    If the licensor considers that the editor infringes the rights of third parties, it may, at its option,

    ensure that the user can continue to use the editor,

    make a similar editor available (the of similarity is left exclusively to the licensor) or

    no longer authorize the use of the publisher and/or technically block its use. The license supplier assumes no liability in this respect towards the user.


The license provider can secure the publisher or protect it in any technical way. The user agrees not to circumvent or remove this protection.

Any contribution made by the user in the form of images, photos etc. is presumed to be the exclusive property of the latter. Insofar as the contribution of the user is not, in whole or in part, the exclusive property of the latter, the latter guarantees to have received, and if necessary undertakes to obtain, all the authorizations necessary for the use of this contribution for the execution of the sales contract.

The User undertakes to scrupulously respect the legal provisions in force in the country concerned when ordering and any disclosure of the printed material.

The User is solely responsible for any possible consequences linked to the illicit or harmful use of protected data.

4. Legal warranty

The licensor:

    provides the publisher in the state it is in, including any shortcomings and/or defects

    ensures that the publisher operates for limited use in accordance with article 2, namely the printing of digital photos;

    does not offer any guarantee and will not assume any responsibility for the license on the Editor (including an obsolescence or inadequacy of the license compared to the needs and requests of the user) and the products which result from it;

    despite the fact that it provides periodic back-ups, cannot be held responsible for the loss of computer data stored on its servers;

    owes no compensation to the User if the online or downloaded editor has shortcomings and/or faults or if, in any other way, it does not work or is difficult. In the case of a Downloadable Editor, the user will be entitled to download a new editor:

    In the event of retention of liability by a court or other authority notwithstanding the preceding paragraphs, its liability will be limited to 100 Euros, per harmful event or by series of harmful events which form only one.

The preceding provisions of this article shall not apply in the event of fraud or gross negligence of the license provider or in the event of bodily injury or death of a user. They will also not infringe the rights of the user by virtue of mandatory legal provisions from which he would benefit as a consumer.


The user

    is and will remain solely responsible for the use he makes of the publisher.

    undertakes to guarantee the officers and staff of the license provider, as well as all its suppliers and subcontractors, against any claim for compensation that would be directed against them due to non-compliant use or access on his part.


5. Termination of the license contract

The publisher's right of use is granted for an indefinite period.

The licensor reserves the right to terminate the contract, at any time, without notice or compensation of any kind, if the use made of it is contrary to the law or to these general conditions.


6. Miscellaneous

These conditions are subject to Belgian law. Any dispute relating to the application of these conditions or the use of the Site is brought before the consumer's domicile.

The license provider may at any time assign all or part of the obligations arising from these general conditions and the contracts arising therefrom to a third party. In case of disagreement, the user may waive this agreement within eight days after notification of the transfer by the license provider to the user.

The license provider will not be obliged to fulfill its obligations in the event of force majeure. By force majeure, we mean, in particular and without limitation, the default of any other supplier or third party involved, as well as any situation that prevents the license supplier from actually exercising decision-making control.

The publisher contains confidential information. This information and any other information from the application that comes to the latter's knowledge, may under no circumstances be made public and may only be used for the implementation of said contracts.


The e-commerce site www.tictacphoto.com is a website for the sale of photo products belonging to SPRL HEMERA PHOTO, whose head office is located at 451 Route de Lennik, 1070 Brussels (Uccle), Belgium), company number: BE 0829.238.449, telephone +3222650900 (hereinafter referred to as “Service Provider”).

The internet user who wishes to purchase a product on this website is referred to as the "user" in these General Conditions.


1. Acceptance of order

Any order is only accepted and processed by the service provider and processed on the condition that

    the User accepts the conditions of use

    and these general conditions.

After processing the order, the file submitted by the customer is stored on the service provider's server. This should the customer wish to recommend other copies of the book ordered.


2. Delivery

The production of the products or services included in the order form is launched only when the sale is firm and final and the customer has paid the amount of his order in advance.

The consumer does not have the right to withdraw from the purchase.

The service provider undertakes to use its best efforts to execute all orders within 7 working days after receipt of payment. Unless the parties have agreed otherwise in writing beforehand, a delay in delivery cannot give rise to either the cancellation of the order or the right to compensation.

If, despite the precautions taken by the service provider to guard against any risk of deterioration of the products transported, they nevertheless reach the user in a degraded state, the user need only contact the customer service of the service provider after receipt of the order, via the Contact Form on the "Contact Us" page.

The user must in any case inform the service provider of the lack of conformity, via Customer Service and in writing, within a maximum period of fifteen (15) days from the observation of the defect. For this purpose, use must be made of the contact form found in the “Contact us” section, and follow the instructions on the screen. The message is then automatically sent to Customer Service, which can also be reached at the following e-mail address: support@tictacphoto.com.

The guarantee does not in any case apply to Products which have been damaged, voluntarily or by the negligence of the user. Likewise, the warranty does not apply when the damage is caused by wear and tear or incorrect use.

3. Guarantee

Any possible complaint regarding the product or service delivered must be addressed, in the absence of inadmissibility, in a clearly formulated manner, to HEMERA PHOTO SPRL (451 Route de Lennik, 1070 Brussels, Belgium) or via the Contact Form which is found in the "Contact Us" section within 15 days of receipt of the product or service, by following the on-screen instructions. The message is then automatically sent to Customer Service, which can also be reached at the following e-mail address: support@tictacphoto.com.

If the complaint is justified, the customer can only claim a new execution of the order, to the exclusion of any other form of compensation.


4. Miscellaneous

These conditions are subject to Belgian law, including the legislation on distance selling as described by the code of economic law. Any dispute relating to the application of these conditions or the use of the Site is brought before the consumer's domicile.

The communication between the service provider and the user can take place electronically.

If any clause of these general conditions and of the resulting contracts is declared invalid by a court or by any other authority, such a decision will in no way affect the validity of the other clauses of the conditions and of the contracts and the parties undertake to replace by mutual agreement the canceled clause with another provision, legally valid, having an equivalent economic effect.

General conditions valid from May 7, 2024

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