If you no longer want to be a referred friend, simply inform the Customer Department accordingly, indicating the surname, first name and email address of the person who referred you. That person will be informed of your decision.

Yes, you can delete a referred friend. Please notify the Customer Department of your decision, indicating the surname, first name and email address of the referred friend in question, who will also be informed of your decision.

Click on FORGOTTEN YOUR PASSWORD? and enter your e-mail address. You will receive an e-mail with your password. 

If you use the software on-line, click on the "key" logo in the horizontal toolbar. Then click on "I create an account". 

If you use the software off-line to create an account with us you simply download our software and place your first order. To send your file to our server we will request your username and a password. Your account is then created.

When you download the software for the first time you will automatically receive an e-mail with your 25% discount code. If you do not receive the e-mail it is because the electronic address that you have entered is incorrect.

To change your e-mail address, simply send your old address and the new address to our Customer Service via our Contact form.

This secure space can be accessed only by customers.

All you have to do is click the “Forgotten Password” link and enter your e-mail address on the next page. An e-mail will be sent to you immediately with your password.

The Club is our loyalty programme which has been put in place to offer as many advantages as possible to our customers. To join the Club, all you have to do is become a customer.

Each order for Photobooks, Large Formats, Diaries, Greeting Cards and Postcards earns you a certain number of points. These Club points are credited once the order is finalized and paid. A Club point is valid for 2 years after its award.

Club points are calculated as follows:

-            €1 spent = 10 Club points earned.

-           Sponsorship: You collect 10% Club points for each order placed by each person you sponsor.

100 points Club = €1 to exchange

You must collect a minimum of 500 Club points to be able to exchange the credit. The Club points codes are valid 90 days from their creation.

To exchange your Club points go to My Account and click on button "Exchange my Club points" (in the section "The Club").

Our refer a friend system has two main advantages:

To refer a friend all you have to do is use the form provided for that purpose in My Account. You can then track in My Account the Club Points earned via your referred friends.