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The e-commerce site www.tictacphoto.com is a website for the sale of photo products belonging to SPRL HEMERA PHOTO, whose head office is located at 451 Route de Lennik, 1070 Brussels (Anderlecht), Belgium), company number: BE 0829.238.449, telephone +3222650900 (hereinafter referred to as “Service Provider”).
The internet user who wishes to purchase a product on this website is referred to as the “user” in these General Conditions.
Any order is only accepted and processed by the service provider and processed on the condition that
After processing the order, the file submitted by the customer is stored on the service provider’s server. This should the customer wish to recommend other copies of the book ordered.
The production of the products or services included in the order form is launched only when the sale is firm and final and the customer has paid the amount of his order in advance.
The consumer does not have the right to withdraw from the purchase.
The service provider undertakes to use its best efforts to execute all orders within 7 working days after receipt of payment. Unless the parties have agreed otherwise in writing beforehand, a delay in delivery cannot give rise to either the cancellation of the order or the right to compensation.
If, despite the precautions taken by the service provider to guard against any risk of deterioration of the products transported, they nevertheless reach the user in a degraded state, the user need only contact the customer service of the service provider after receipt of the order, via the Contact Form on the “Contact Us” page.
The user must in any case inform the service provider of the lack of conformity, via Customer Service and in writing, within a maximum period of fifteen (15) days from the observation of the defect. For this purpose, use must be made of the contact form found in the “Contact us” section, and follow the instructions on the screen. The message is then automatically sent to Customer Service, which can also be reached at the following e-mail address: support@tictacphoto.com.
The guarantee does not in any case apply to Products which have been damaged, voluntarily or by the negligence of the user. Likewise, the warranty does not apply when the damage is caused by wear and tear or incorrect use.
Any possible complaint regarding the product or service delivered must be addressed, in the absence of inadmissibility, in a clearly formulated manner, to HEMERA PHOTO SPRL (451 Route de Lennik, 1070 Brussels, Belgium) or via the Contact Form which is found in the “Contact Us” section within 15 days of receipt of the product or service, by following the on-screen instructions. The message is then automatically sent to Customer Service, which can also be reached at the following e-mail address: support@tictacphoto.com.
If the complaint is justified, the customer can only claim a new execution of the order, to the exclusion of any other form of compensation.
These conditions are subject to Belgian law, including the legislation on distance selling as described by the code of economic law. Any dispute relating to the application of these conditions or the use of the Site is brought before the consumer’s domicile.
The communication between the service provider and the user can take place electronically.
If any clause of these general conditions and of the resulting contracts is declared invalid by a court or by any other authority, such a decision will in no way affect the validity of the other clauses of the conditions and of the contracts and the parties undertake to replace by mutual agreement the canceled clause with another provision, legally valid, having an equivalent economic effect.
General conditions valid from May 7, 2024
